1. Who we are, and what this covers
Sayso is operated by Upstream Digital Ltd, trading as Sayso ("Upstream Digital", "Sayso", "we", "us"), a company registered in England and Wales (company number 17391096, registered office Wills House, St John's Road, Bristol BS3 1FR). These terms govern your use of the Sayso Chrome extension, the website at sayso.digital, and the Sayso client portal (together, the "Service"). By installing the extension, creating an account, or using the Service, you agree to these terms. If you don't agree, please don't use the Service.
2. What Sayso does
Sayso lets you record a spoken walkthrough of a website and turns each comment into a point pinned to a screenshot of the element you meant. You can export a report or publish a review or Live Fix set to the portal. Capture begins in the browser; Chrome speech recognition, Sayso's OpenAI-powered transcription, cleanup and Live Fix, and portal publishing involve network processing as described in our Privacy Policy.
3. Your account
Some features need an account. We use email one-time codes rather than passwords, so keep access to your email secure - anyone who can receive your codes can sign in. You're responsible for activity under your account. You must be at least 18 and able to enter a contract, and you must give accurate contact details. One person per account unless you're on a plan that includes multiple seats.
4. Acceptable use
When you use Sayso, you agree not to:
- review, record or capture websites you don't own or aren't authorised to review;
- use the Service to break the law, infringe anyone's rights, or capture other people's personal or confidential information without a lawful basis;
- upload or publish content that is unlawful, defamatory, harassing, or infringes intellectual property;
- attempt to reverse-engineer, resell, scrape, overload, or interfere with the Service or its security; or
- use the Service to build a competing product.
You are responsible for the sites you choose to review and for making sure you have the right to review them and to share the results.
5. Your content
Your reviews, recordings, screenshots, notes and reports ("Your Content") are yours. You keep all ownership. To run the Service, you grant us a worldwide, non-exclusive licence to host, copy, process, display and transmit Your Content only as needed to provide, secure and support the Service and the features you choose. We do not sell Your Content or use it to train our own models. OpenAI says API content is not used to train its models by default.
Share links are capability links, not passwords: anyone who receives or forwards one can view that content and may be able to reply, react, tick or approve. Treat them like unlisted videos. Shared-review read receipts are optional for viewers and off until the viewer allows them.
6. AI output and service maturity
Speech transcripts, transcript cleanup, Live Fix suggestions, generated CSS and performance findings can be incomplete or wrong. Check outputs before acting on or sharing them; you remain responsible for changes made to a website. Sayso is a developing service offered "as is" and "as available": features may change and there may be downtime. Keep your own copies of important reports and do not use Sayso as the only record of critical work.
7. Plans, billing and payment
Sayso has a free plan that stays free. For paid plans, the price, what's included, and the billing period will be shown at the point of purchase, and by subscribing you agree to pay them.
Payments are handled by our reseller and merchant of record, Paddle (Paddle.com Market Ltd), who will appear on your statement and issue your invoice. Paddle collects any applicable VAT or sales tax. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal; you can cancel any time from your account or by contacting us, and cancellation takes effect at the end of the current period. Refunds are covered by our Refund Policy.
Promotional pricing, where offered, is a discount locked to eligible accounts on the terms stated when it's offered; it applies for as long as the subscription remains active and is not transferable.
8. Availability and changes
We may add, change, suspend or discontinue parts of the Service. If we make a material change that affects a paid plan you're on, we'll give you reasonable notice. We don't guarantee any specific uptime.
9. Our intellectual property
The Sayso name, logo, software, and the design of the Service are owned by us and protected by law. These terms don't give you any right to use our brand or copy our software beyond using the Service as intended.
10. Third-party services
Sayso depends on Google/Chrome, Supabase, OpenAI, Netlify, email providers, MailerLite and Paddle. Optional exports to Trello, Asana and Slack use the credentials or destinations you configure. A legacy self-host connection page is unsupported in the current package and must never receive a service-role key, database password or administrator secret. If you choose it, you are responsible for the separate Supabase project and credentials. Third-party services have their own terms and availability. Paddle is the merchant of record for paid subscriptions and may retain payment records independently where required by law. See the Privacy Policy for current data-flow detail.
11. Disclaimers
To the fullest extent the law allows, the Service is provided "as is" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that transcriptions or screenshots will be perfectly accurate. Nothing in these terms excludes liability that cannot be excluded by law - including, for consumers, your statutory rights.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or goodwill. Our total liability to you for any claim arising from the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) GBP 50. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.
13. Indemnity
You agree to cover us against reasonable claims, losses and costs arising from your misuse of the Service, your breach of these terms, or content you review or publish that you didn't have the right to.
14. Suspension, cancellation and deletion
You can stop using Sayso at any time. Deleting a review or Live Fix set revokes its link and removes its database content immediately; private media deletion runs through a monitored retry queue. Permanently deleting your account from Portal → Profile cancels any active Sayso subscription immediately, physically deletes inventoried private media, removes your Sayso login and account-bound product data, and revokes links you own. Collaboration attached to content you own is removed with it. This is irreversible. Paddle may retain records it must keep for payments, tax, fraud or disputes, and MailerLite's documented forgetting process can take up to 30 days.
We may suspend or end access if you materially breach these terms or create a security or legal risk. If we end a paid account for reasons other than your breach, we will provide any refund required by law or our Refund Policy. Export anything you need before deleting an account.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction - though if you're a consumer, you may also have the right to bring proceedings in your own country.
16. Changes to these terms
We may update these terms. If a change is material, we'll update the "Last updated" date and, for account holders, let you know. Continuing to use the Service after a change means you accept the updated terms.
17. Contact
Questions about these terms? Email hello@sayso.digital.